What are Managed Print Service Providers (and How Do They Operate?)

May 25, 2023


The world of Managed Print Service Providers (MSPs) is an intricate tapestry of digital innovation, operational efficiency, and data-driven decision making. These gatekeepers of print technology provide critical services that drive productivity and profit margins, shaping the way businesses operate in the modern world. Today we delve into the mechanics of the Managed Print Service industry, dissecting its components and appreciating its finely tuned operational strategies.

To begin, we must first define Managed Print Services (MPS). Essentially, MPS is an umbrella term for services offered by an external provider to manage a company’s document output in a way that's efficient and cost-effective. This includes hardware like printers, scanners, fax machines, and copiers, as well as their accompanying software and infrastructure.

MPS providers are akin to a company’s digital pit crew, maintaining, monitoring, and managing all the document management equipment and processes. They streamline the workflow, optimize resources, secure data, and maintain equipment, freeing up companies to focus on their core competencies.

The operational model of an MPS provider is fascinatingly complex. They commence their task by conducting a thorough analysis of the company's current print environment. This involves examining hardware, reviewing usage patterns, understanding workflow, and analyzing costs. Armed with this data, the MPS provider offers a comprehensive solution designed to optimize the company's print environment.

As they implement this solution, the MPS provider employs a range of strategies and technologies. For instance, they often employ a Just-in-Time (JIT) inventory management model – an economic principle that ensures supply perfectly meets demand, eliminating waste and reducing costs. MPS providers utilize JIT by monitoring usage patterns in real time and supplying consumables like ink or toner precisely when needed.

Another noteworthy aspect about MPS providers is their adoption of advanced technologies. They employ Internet of Things (IoT) enabled devices coupled with predictive analytics to anticipate breakdowns and carry out preventive maintenance, thereby minimizing downtime. Such a proactive approach to equipment management is rooted in Reliability Centered Maintenance (RCM) theory, a framework developed in the aviation industry that focuses on preserving system function over individual component reliability.

Furthermore, MPS providers leverage the concept of economies of scale, where the cost of managing print services significantly decreases as the volume of managed devices increases. This is crucial to their business model, allowing them to provide cost-effective services across large enterprise networks.

However, the roles and responsibilities of an MPS provider do not end with efficient print management. In an era where data is considered the new oil, MPS providers also ensure that sensitive information is protected. They employ robust security measures like encryption, user authentication, and secure printing to prevent data breaches. This aspect of their operation is deeply rooted in information theory and the legal aspect of data protection laws.

The significance of MPS providers lies in their ability to revolutionize document management and data workflows. By leveraging advanced technology, economic principles, and strategic operational models, they enhance efficiency, promote cost savings, and fortify data security. In essence, they are the strategic partners guiding businesses towards a future where print management is a streamlined and hassle-free process.

In conclusion, MPS providers operate at the intersection of economic theory, information technology, and operational efficiency. Their intricate operational model, encompassing a broad spectrum of strategies and technologies, delivers tangible business benefits. While the world continues to digitize, the role of MPS providers in managing the old-world printing requirements in a new-age manner remains critical. Their contribution to operational efficiency, cost savings, and data protection is indefatigable, making them indispensable allies in the modern business landscape.

Related Questions

What is Managed Print Services (MPS)?

Managed Print Services (MPS) is an umbrella term for services offered by an external provider to manage a company’s document output in a way that's efficient and cost-effective. This includes managing hardware like printers, scanners, fax machines, and copiers, as well as their accompanying software and infrastructure.

What role do MPS providers play in a company?

MPS providers maintain, monitor, and manage all the document management equipment and processes in a company. They streamline the workflow, optimize resources, secure data, and maintain equipment, freeing up companies to focus on their core competencies.

What is the operational model of an MPS provider?

The operational model of an MPS provider involves conducting a thorough analysis of the company's current print environment, examining hardware, reviewing usage patterns, understanding workflow, and analyzing costs. Based on this data, they offer a comprehensive solution designed to optimize the company's print environment.

What is the Just-in-Time (JIT) inventory management model in the context of MPS?

In the context of MPS, the Just-in-Time (JIT) inventory management model is an economic principle that ensures supply perfectly meets demand, eliminating waste and reducing costs. MPS providers utilize JIT by monitoring usage patterns in real time and supplying consumables like ink or toner precisely when needed.

How do MPS providers use advanced technologies?

MPS providers use Internet of Things (IoT) enabled devices coupled with predictive analytics to anticipate breakdowns and carry out preventive maintenance, thereby minimizing downtime.

How do MPS providers ensure data security?

MPS providers ensure data security by employing robust security measures like encryption, user authentication, and secure printing to prevent data breaches.

What is the significance of MPS providers?

The significance of MPS providers lies in their ability to revolutionize document management and data workflows. By leveraging advanced technology, economic principles, and strategic operational models, they enhance efficiency, promote cost savings, and fortify data security. They guide businesses towards a future where print management is a streamlined and hassle-free process.

Interested in the Best Managed Print Service Providers?

Discover the many benefits of managed print services by reading more of our blog posts! For an in-depth look at the top providers, check out our rankings of Best Managed Print Service Providers.

Riley Wilson | Sawyer Johnson | Casey Brown